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Whether you’re facing an issue, have a suggestion, or just want to say hello — we’re here to listen and help you out in the fastest way possible. Real humans. Real support. Real quick.
Please note: For fastest resolution, email or live chat is preferred.
Need an urgent update? Use our in-app live chat for real-time assistance. Our average response time is under 3 minutes.
You can find the chat option at the bottom right of your app screen. Just tap on "Chat with Us" — our team is ready.
Check the live tracking first. If it's stuck, contact our chat support — they’ll resolve it instantly or issue compensation if needed.
Absolutely. We prioritize fairness. If something went wrong, just drop us a message — we’ll fix it or refund it, no questions asked.
This is rare, but if it happens, the amount is auto-refunded by the bank within 5–7 business days. Meanwhile, share your payment ID with us for faster help.
Your ideas shape our future. Whether it’s about product suggestions, delivery experience, app glitches, or compliments for our riders — we want to hear it all.
Share your feedback with us anytime at [email protected]
90% of issues are resolved in under 10 minutes. We’re committed to speed, even in support.
If it ever takes longer, you’ll get a voucher as a goodwill token. Because your time matters.
Don’t worry. Just message us and let us make things right, fast.
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