Need Help? ScootyLoot Support is Here

Whether you’re facing an issue, have a suggestion, or just want to say hello — we’re here to listen and help you out in the fastest way possible. Real humans. Real support. Real quick.

📞 How to Reach Us

📧 Email: [email protected]
📱 Phone: +91 98765 43210
📍 Address: DLF Cyber City, Gurugram, Haryana
🕒 Support Hours: 9:00 AM – 11:00 PM, Every Day

Please note: For fastest resolution, email or live chat is preferred.

🛠️ Common Support Topics

Order tracking and delivery status
Refunds & replacements
Account and login issues
Promo code and wallet queries
Payment failures or delays
Suggestions, complaints, and general feedback

💬 Live Chat Support

Need an urgent update? Use our in-app live chat for real-time assistance. Our average response time is under 3 minutes.

You can find the chat option at the bottom right of your app screen. Just tap on "Chat with Us" — our team is ready.

❓ Frequently Asked Questions

My order is delayed. What do I do?

Check the live tracking first. If it's stuck, contact our chat support — they’ll resolve it instantly or issue compensation if needed.

Can I get a refund for a wrong item?

Absolutely. We prioritize fairness. If something went wrong, just drop us a message — we’ll fix it or refund it, no questions asked.

My payment failed, but money was deducted.

This is rare, but if it happens, the amount is auto-refunded by the bank within 5–7 business days. Meanwhile, share your payment ID with us for faster help.

🗣️ We Love Feedback

Your ideas shape our future. Whether it’s about product suggestions, delivery experience, app glitches, or compliments for our riders — we want to hear it all.

Share your feedback with us anytime at [email protected]

⚡ Our Promise: Fast Resolutions

90% of issues are resolved in under 10 minutes. We’re committed to speed, even in support.

If it ever takes longer, you’ll get a voucher as a goodwill token. Because your time matters.

Still Stuck?

Don’t worry. Just message us and let us make things right, fast.

🛒 Your Cart

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